May 2024, Specialized Roval Traverse SL II Carbon Wheel - I crushed a section of the rim by sliding into a boulder sideways. Completely my fault. Ruby Canyon Cycles in Grand Junction, CO (who I bought the wheel from) filed the claim for me. Specialized took the whole wheel back and sent me a new built wheel completely free. Their no questions asked replacement is legit! Downside- it took over a month to get the new wheel. Fortunately, RCC is awesome and let me ride a loaner wheel while waiting for my replacement. B Specialized, A+ RCC
I had a GREAT experience with Commencal and SRAM. I have a 2017 Meta V4.2 which came with Guide R brakes. After just over a year of ownership, the brakes developed that same sticky condition that they all did, wherein the levers did not return to full open after use and became sloppy.
I called Commencal to ask if there was any hope for getting some help, fully expecting to be told to go kick rocks, since my warranty had expired. The guy on the customer service line confirmed that I was out of warranty, but asked if I would send him some pictures and he'd "see what he could do with SRAM." Sure. 😒 As it turns out, a week later, a brand-new set of Guide Rs arrived in the mail with instructions to return the old parts at Commencal's cost. They had sent me a shipping label and everything. The brakes were the newer style with some better internals, apparently - they've been going strong ever since. I was very pleasantly surprised. I was only asking for some kind of discount and totally expecting to get nothing, but my problem went away for free. Great job and kudos to both companies.
My most recent warranty dealing with Transition was great last summer. Noticed a crack in my aluminum spire frame getting ready for a ride on a...
My most recent warranty dealing with Transition was great last summer. Noticed a crack in my aluminum spire frame getting ready for a ride on a weekend. Emailed them over the weekend and in just under 2 weeks had a new frame in my hands being built, and this was getting the frame shipped to the east coast of Canada. I used the opportunity to upgrade to the carbon spire frame which slowed the process. Had I wanted another alu frame they were ready to ship that to me 3 days after the claim started. I couldn't be happier with the carbon frame and have had 0 issues. I do feel like dealing with Transition directly sped things up a lot. There is no Transition dealer in my city with the closest being an hour away, and there was no way i driving an hour each way to deal with a shop, even if I like the shop. The in house warranty folks were great.
Similar experience. Had a frame crack, the replacement was received in less than 2 weeks during the holiday season. Great after sales support from Transition.
DeVinci were more than awesome in July. My Chainsaw cracked whilst on holiday in BC and the local shop(Pemberton Bike Co) and rep sorted me out...
DeVinci were more than awesome in July. My Chainsaw cracked whilst on holiday in BC and the local shop(Pemberton Bike Co) and rep sorted me out with a new frame and transferring the parts over in 2 days. I got to meet the rep at CWX to thank him personally and he was such a lovely young man-a real asset to a great company
Good shops make a difference and bike co is one of the best.
From my perspective, the number og warranties and bad product that gets shipped is the big problem here.
I have owned 5 Fox suspension products, and 4 of them had to be warrantied. 2 X CSU creaks, and a DPX2 that just become rock solid, and a X2 that mixed oil and air. All of the problem has been fixed, but i just don't understand how a company like Fox can accept that rate of bad products. 1 warrantied product would basically mean they need to sell another 5-10 just to cover the cost. And if they have a warranty rate of say 15%++, thats a lot of money, time, recources and waste.
And my experience is that a lot of products are sold sub standard, and will fail.
Therefore i hope the QC wil be stepped up from all manufacturers. A increase in cost of manufaturing is most likley much much cheaper than a constant flow of warranty claims and unhappy customers.
From my perspective, the number og warranties and bad product that gets shipped is the big problem here.I have owned 5 Fox suspension products, and 4...
From my perspective, the number og warranties and bad product that gets shipped is the big problem here.
I have owned 5 Fox suspension products, and 4 of them had to be warrantied. 2 X CSU creaks, and a DPX2 that just become rock solid, and a X2 that mixed oil and air. All of the problem has been fixed, but i just don't understand how a company like Fox can accept that rate of bad products. 1 warrantied product would basically mean they need to sell another 5-10 just to cover the cost. And if they have a warranty rate of say 15%++, thats a lot of money, time, recources and waste.
And my experience is that a lot of products are sold sub standard, and will fail.
Therefore i hope the QC wil be stepped up from all manufacturers. A increase in cost of manufaturing is most likley much much cheaper than a constant flow of warranty claims and unhappy customers.
99% of MTB warranty issues stem from "lighter".
But we all moved past Monster T's so the industry is stuck with making 3 of each item to sell so they have enough product in the background to replace stuff for a year warranty or whatever time we wanna hang on to it "reliably".
I use the fastpitch bat analogy b/c it's the most simplified version of any composite and/or alloy sports tool. Bat makers make them out of titanium or composites & sell them to little girls hitting 11" softballs. Girls will grow out of the bat within 2 seasons at most. Warranty is 1 year. They crack a bat and get ONE free replacement. Doesn't matter if they break first week (which Easton Ghosts are famous for)...you only get 1 single bat & it comes stamped as a warranty part.
After that...daddy's gotta buy a brand new $400-500 bat. But she's growing & that size/length/weight is in the closet next year. It isn't noticed b/c you're buying a bigger bat for a growing middle schooler anyway. Once girls move to a 12" ball, the bats get way bigger but only a hair more durable.
Girls don't grow much after middle school. But the EXAMPLE is set.
1 Year warranty.
1 Free replacement during that year. New bat.
So the bat industry pricing model includes building TWO bats for every ONE sale.
Propain was ok when I snapped a pivot bolt on my Hugene in January.
Bad.
It took a week to get ahold of someone. They no longer answer incoming phone calls, you have to sign up for a return call and the soonest available date was 2 weeks out. I did some digging and found the VP of US operations email and that got me in contact with a rep. Especially as a direct to consumer brand this is unacceptable.
Good.
Once I got in touch with a rep he was great. had a replacement bolt in my hands in less than 24 hours.
Mediocre
Because of the difficulty in getting in contact with Propain, I asked the rep if I could buy replacements for all of the suspension hardware. It is all easily available on the Propain Germany website, but not available to ship to the US. Propain US does not sell any spare parts.
The good thing is that he sent me replacement hardware to replace all of the suspension bolts free of charge. The bad part is that it took 6 months to get them all.
Propain was ok when I snapped a pivot bolt on my Hugene in January. Bad. It took a week to get ahold of someone. They no longer answer...
Propain was ok when I snapped a pivot bolt on my Hugene in January.
Bad.
It took a week to get ahold of someone. They no longer answer incoming phone calls, you have to sign up for a return call and the soonest available date was 2 weeks out. I did some digging and found the VP of US operations email and that got me in contact with a rep. Especially as a direct to consumer brand this is unacceptable.
Good.
Once I got in touch with a rep he was great. had a replacement bolt in my hands in less than 24 hours.
Mediocre
Because of the difficulty in getting in contact with Propain, I asked the rep if I could buy replacements for all of the suspension hardware. It is all easily available on the Propain Germany website, but not available to ship to the US. Propain US does not sell any spare parts.
The good thing is that he sent me replacement hardware to replace all of the suspension bolts free of charge. The bad part is that it took 6 months to get them all.
That shit's wild.
I was thinking about a Hugene. The bike's built up and I was fairly ready to hit "take my money" on their website. Not anymore.
I hope the Propain people read this and get their heads out of their asses. In what mtb-riding world is it a bad idea to not offer to sell those spare bits to the people who have purchased and used your bikes? Braindead.
Propain was ok when I snapped a pivot bolt on my Hugene in January. Bad. It took a week to get ahold of someone. They no longer answer...
Propain was ok when I snapped a pivot bolt on my Hugene in January.
Bad.
It took a week to get ahold of someone. They no longer answer incoming phone calls, you have to sign up for a return call and the soonest available date was 2 weeks out. I did some digging and found the VP of US operations email and that got me in contact with a rep. Especially as a direct to consumer brand this is unacceptable.
Good.
Once I got in touch with a rep he was great. had a replacement bolt in my hands in less than 24 hours.
Mediocre
Because of the difficulty in getting in contact with Propain, I asked the rep if I could buy replacements for all of the suspension hardware. It is all easily available on the Propain Germany website, but not available to ship to the US. Propain US does not sell any spare parts.
The good thing is that he sent me replacement hardware to replace all of the suspension bolts free of charge. The bad part is that it took 6 months to get them all.
That shit's wild.I was thinking about a Hugene. The bike's built up and I was fairly ready to hit "take my money" on their website. Not...
That shit's wild.
I was thinking about a Hugene. The bike's built up and I was fairly ready to hit "take my money" on their website. Not anymore.
I hope the Propain people read this and get their heads out of their asses. In what mtb-riding world is it a bad idea to not offer to sell those spare bits to the people who have purchased and used your bikes? Braindead.
It's a shame, the bike is great but I don't think I could recommend them based on the slow response. Acros headset was shit but it was easy to replace. That's the only other issue I've had. Bearings are still good after 2 years.
If they fix their service times I'd love to recommend them. I just checked, you still have to make an appointment for a call and the soonest available is 10 days out.
I almost bought a bunch of spares and had them shipped to a coworker's family in Austria.
Knolly has been great to deal with I have had three different issues on three different bikes. I have paid a bit extra each time to...
Knolly has been great to deal with I have had three different issues on three different bikes. I have paid a bit extra each time to end up on the newer version of bike.
Shimano has been good for shoes as I kept cracking the soles on my ME7s. I had three pairs before I decided to try something else
Rockshox was recently good on my super deluxe coil and I just had to pay shipping
Raceface I had one of thier first dropper posts and that thing was bad. They fixed it a few times but I was over it anyways it was the worst dropper post
Cane creek shock was great when it was working but it needed to be fixed so often that it wasn’t worth it. Never had issues with warranty but it wasn’t reliable.
Specialized I wasn’t happy with as the warranty only covered the front triangle and not the seat stays. Relatively cheap replacement and the parts arrived quickly.
Really curious what your Knolly issues where... my G1 Fugitive seems to be freaking indestructible, and I really don't see failures in discussion online.
Can’t recall the first one it was awhile ago.
Gen1 warden the linkage ended up getting bent.
Carbon warden I had corrosion issues and the rivnuts spun in the frame for the down tube access.
Propain was ok when I snapped a pivot bolt on my Hugene in January. Bad. It took a week to get ahold of someone. They no longer answer...
Propain was ok when I snapped a pivot bolt on my Hugene in January.
Bad.
It took a week to get ahold of someone. They no longer answer incoming phone calls, you have to sign up for a return call and the soonest available date was 2 weeks out. I did some digging and found the VP of US operations email and that got me in contact with a rep. Especially as a direct to consumer brand this is unacceptable.
Good.
Once I got in touch with a rep he was great. had a replacement bolt in my hands in less than 24 hours.
Mediocre
Because of the difficulty in getting in contact with Propain, I asked the rep if I could buy replacements for all of the suspension hardware. It is all easily available on the Propain Germany website, but not available to ship to the US. Propain US does not sell any spare parts.
The good thing is that he sent me replacement hardware to replace all of the suspension bolts free of charge. The bad part is that it took 6 months to get them all.
That shit's wild.I was thinking about a Hugene. The bike's built up and I was fairly ready to hit "take my money" on their website. Not...
That shit's wild.
I was thinking about a Hugene. The bike's built up and I was fairly ready to hit "take my money" on their website. Not anymore.
I hope the Propain people read this and get their heads out of their asses. In what mtb-riding world is it a bad idea to not offer to sell those spare bits to the people who have purchased and used your bikes? Braindead.
Reminds me of ye olden days of racing where you might have a bike left to race come Sunday. A buddy one season even bought 2 complete DH bikes from 2 different manufacturers.
At multiple points in the season, he had zero bikes to race b/c every bike back when was so limited in parts and support.
Propain was ok when I snapped a pivot bolt on my Hugene in January. Bad. It took a week to get ahold of someone. They no longer answer...
Propain was ok when I snapped a pivot bolt on my Hugene in January.
Bad.
It took a week to get ahold of someone. They no longer answer incoming phone calls, you have to sign up for a return call and the soonest available date was 2 weeks out. I did some digging and found the VP of US operations email and that got me in contact with a rep. Especially as a direct to consumer brand this is unacceptable.
Good.
Once I got in touch with a rep he was great. had a replacement bolt in my hands in less than 24 hours.
Mediocre
Because of the difficulty in getting in contact with Propain, I asked the rep if I could buy replacements for all of the suspension hardware. It is all easily available on the Propain Germany website, but not available to ship to the US. Propain US does not sell any spare parts.
The good thing is that he sent me replacement hardware to replace all of the suspension bolts free of charge. The bad part is that it took 6 months to get them all.
That shit's wild.I was thinking about a Hugene. The bike's built up and I was fairly ready to hit "take my money" on their website. Not...
That shit's wild.
I was thinking about a Hugene. The bike's built up and I was fairly ready to hit "take my money" on their website. Not anymore.
I hope the Propain people read this and get their heads out of their asses. In what mtb-riding world is it a bad idea to not offer to sell those spare bits to the people who have purchased and used your bikes? Braindead.
Reminds me of ye olden days of racing where you might have a bike left to race come Sunday.A buddy one season even bought 2 complete...
Reminds me of ye olden days of racing where you might have a bike left to race come Sunday. A buddy one season even bought 2 complete DH bikes from 2 different manufacturers.
At multiple points in the season, he had zero bikes to race b/c every bike back when was so limited in parts and support.
You'd think manufacturers would have seen the light (and the easy profit) of ordering and holding on to a shipping container of suspension hardware with the knowledge that EVERY SINGLE BIKE SOLD will equal an additional [X] number of complete suspension hardware replacements. That number goes up significantly (and becomes much more predictable) if you make clear recommendations about the service interval, the system is easy-to-work-on, and the parts are easy-to-order.
Have an item in your online shop for [this bike model] complete suspension hardware. I think a lot of people's hangups to properly maintaining their bikes are simply the wild hoops you have to jump through sometimes. Or maybe the experience I and some of the other folks I've talked to are more unique than I think and that's not actually a problem.
Fuck, if Propain drops a shipping container full of suspension bits out in front of my recording studio, I'll work as an independent contractor at $12/hour picking, packing, and dropping off padded envelopes at FedEx with their shipping labels between mix revisions and during ear breaks. A side hustle to add some mtb dollars to my pocket wouldn't bum me out...especially if they dropped a Hugene in the shipping container for me!
All they need to do to gain happy customers for life is to offer good documentation, clear instruction, and availability of parts.
The best experience is no Warranty experience.... 100%.Im a firm believer Bike QC is terrible and us as a community MUST do better to reject these...
The best experience is no Warranty experience.... 100%. Im a firm believer Bike QC is terrible and us as a community MUST do better to reject these bikes - I pointed out to 3 guys at skyline QT their bikes were bad and they had no idea.
My 4 canyons, all had multiple frame replacements... they just kept throwing frames at me to get 'lucky' wtf is that.
My current one is that the bike was built with a part from one of their other bikes, quickly identified and replaced overnight(overnight shipping)
Yah i heard from a brand last year that the factory in taiwan that builds a lot of the stuff out there recommends stocking 30% more...
Yah i heard from a brand last year that the factory in taiwan that builds a lot of the stuff out there recommends stocking 30% more frames then sells estimates for warranty. That just seems unacceptable quality wise?
It's interesting how some comments are shocked when a company doesn't have parts on hand, but manufacturing extra for that purpose is unacceptable......The best companies out there will be very good at nailing down exactly how much extra they need, so they can happily replace bikes without worrying that they will run out.
Bear in mind the failures could well be design flaws from the brand, not the factory. I believe factories are often good at guiding design but a lot of it still falls on the brand so thats where the experienced ones like Santa Cruz are really strong (helps they run their own factory too!)
Obviously making more costs more money, and a lot of brands will be running things pretty tight and might only afford the make the minimums for a run, but need to sell all of them to recoup costs....I would like to see brands keep certain parts like pivot hardware consistent across models and across generations so its much easier to carry enough of those. Every little part on a bike is outsourced to another supplier and you can't always just ring up and get more straight away, they have to get in the queue and hope the wait isn't too long!
What I'm saying is manufacturing is a big, slow process and I don't feel like bike companies are able to respond quick enough in terms of correcting issues and making sure replacements are available quickly. It seems like most are recovering from producing the original run of product and don't have the resources left to fix a problem quickly. They maybe then don't get to refine the next generation of products so that gets rushed out too, and it repeats....
The best experience is no Warranty experience.... 100%.Im a firm believer Bike QC is terrible and us as a community MUST do better to reject these...
The best experience is no Warranty experience.... 100%. Im a firm believer Bike QC is terrible and us as a community MUST do better to reject these bikes - I pointed out to 3 guys at skyline QT their bikes were bad and they had no idea.
My 4 canyons, all had multiple frame replacements... they just kept throwing frames at me to get 'lucky' wtf is that.
My current one is that the bike was built with a part from one of their other bikes, quickly identified and replaced overnight(overnight shipping)
Yah i heard from a brand last year that the factory in taiwan that builds a lot of the stuff out there recommends stocking 30% more...
Yah i heard from a brand last year that the factory in taiwan that builds a lot of the stuff out there recommends stocking 30% more frames then sells estimates for warranty. That just seems unacceptable quality wise?
It's interesting how some comments are shocked when a company doesn't have parts on hand, but manufacturing extra for that purpose is unacceptable......The best companies out...
It's interesting how some comments are shocked when a company doesn't have parts on hand, but manufacturing extra for that purpose is unacceptable......The best companies out there will be very good at nailing down exactly how much extra they need, so they can happily replace bikes without worrying that they will run out.
Bear in mind the failures could well be design flaws from the brand, not the factory. I believe factories are often good at guiding design but a lot of it still falls on the brand so thats where the experienced ones like Santa Cruz are really strong (helps they run their own factory too!)
Obviously making more costs more money, and a lot of brands will be running things pretty tight and might only afford the make the minimums for a run, but need to sell all of them to recoup costs....I would like to see brands keep certain parts like pivot hardware consistent across models and across generations so its much easier to carry enough of those. Every little part on a bike is outsourced to another supplier and you can't always just ring up and get more straight away, they have to get in the queue and hope the wait isn't too long!
What I'm saying is manufacturing is a big, slow process and I don't feel like bike companies are able to respond quick enough in terms of correcting issues and making sure replacements are available quickly. It seems like most are recovering from producing the original run of product and don't have the resources left to fix a problem quickly. They maybe then don't get to refine the next generation of products so that gets rushed out too, and it repeats....
Stocking spare parts is one thing and keeping as many parts common as possible helps with they. Keeping 30% extra small parts would still seem like a lot of cushion.
On the other hand 30% extra frames implies a shockingly high failure rate. I work in the firearms industry and we generally get about 1% back for some type of service (the vast majority are not for warranty issues).
Stocking spare parts is one thing and keeping as many parts common as possible helps with they. Keeping 30% extra small parts would still seem like...
Stocking spare parts is one thing and keeping as many parts common as possible helps with they. Keeping 30% extra small parts would still seem like a lot of cushion.
On the other hand 30% extra frames implies a shockingly high failure rate. I work in the firearms industry and we generally get about 1% back for some type of service (the vast majority are not for warranty issues).
- EDC pump: Bought one 2nd hand off eBay and ended up losing it on the trail due to the notoriously thin pump straps (which they’ve since rectified with thicker straps). Told them I lost it on the trail and they sent me a 50% off code for a new one without question
- V2 Dropper: Had some trouble with the cartriages there for a while. Replaced 4 cartrigaes across 2 dropper posts and One Up sent new ones no questions asked every time. They even threw in a pair of socks one time. Haven’t had cartriage issues for the past 3 years across 3 bikes.
Wahoo: Amazing.
- Elemnt Rival Watch: had an issue where the battery was charged but the watch thought it was dead. Wahoo sent out a new watch with nothing but a screenshot of the reciept where I purchased it “new” on eBay.
- Elemnt Rival Watch: had a buckle on the band fall off and get lost. Asked for a new one and they said that the buckle was backordered so they sent me an entirely new watch! I could sell it, but the Elemnt Rival is just the best sport/smart watch in that it really stays out of your way and doesn’t feel like taxing you with just another screen to look at, so I’m keeping it as a backup.
Norco: Great, but shop bad. As another commenter said, pushes me towards DTC brands.
- Carbon Sight VLT ebike: Completley broke one chainstay and sheared halfway through the other side popping off of a small rock kicker. (Alloy chainstays carbon seatstays front triangle lol) Dealer I bought the bike from went out of buisness due to not being able to source bikes during covid. Contacted Norco directly using the online chat on their website. They were very apologetic asking if I was ok, only asked for pics of the bike no reciept. Sadly they had to ship replacement chainstays to my closest Norco shop which was 1hr away. Annoying, but I was able to convince the shop to ship the chainstays to me for $20
- Same Carbon Sight VLT ebike: “bad connection from battery to motor” error codes, random shut offs. Had to drive 1hr each way twice to the closest dealer to have them throw parts at it and see if that fixed it. No real diagnosis went on and the shop were a bunch of jokers. I told them I took the motor out and claned the contacts to see if that was the issue. They said I voided my warranty, but they’d “do me a solid” and not tell Norco, uhh thanks? Seemed to know less about mountain bikes than I or anyone on this forum does, so they 100% were not interested in diagnosing an ebike. Bike eventually seemed fixed with a new charge port and wire harness, but I never felt confident in it again so I sold it. I’ll be buying a YT Decoy in the future. Tons of them in the wild with little issue and I’d rather box a bike up and drop it off at UPS 5 minutes from my house than play dealer roulette again.
Chain Reaction/Nukeproof: Amazing.
- Nukeproof Giga: had a small crack at the ISCG tab. Didn’t have a “big hit” or anything. Contacted Chain Reaction, sent the frame back across the pond and had a totally brand new frame sitting on my doorstep in 2 weeks. Sold the brand new frame and actually made $400 on it lol. This frame did have an X2 blow up but I didn’t warranty it and just paid out of pocket to have a local suspension shop fix it so I could ride the bike quicker.
Canyon:
- Spectral: ON ebike: my dad had an issue with the seat post slipping. Canyon sent him a refund for $100 to buy a OneUp post. They’ve been very responsive with issues/questions he’s had with the bike.
MicroShift: Great. Derailleur clutches feeling janky over time they’d always just send me a new one. I really wish they’d go to a friction clutch like Shimano instead of the pawl one because those derailleurs really can take a hit better than Shimano.
CamelBak: warranty is literally just filling out a form on their website, no reciepts or reps or anything. I’m sure Deuter and Osprey packs are good but I don’t think they’ll rip me away from the OG CamelBak. Hip pack and Mule still going strong after over 5 years of heavy use.
Chuck Ibis always responds really quickly when asking questions or for small parts
Transition responded quickly and sent me new trunion bolts when my Patrol came with no grease in any of the bolts except the main pivot. For some reason the trunion mount bolts are the only bolts I’ve come across that are worse with Wera wrenches, so I replace them every time I take the shock off.
I warrantied an EXO+ Assegai one time that front flatted on the 2nd ride. Maxxis denied it and kept a tire I could have patched or put a tube in. I’m now riding Conti enduro casing.
OneUp: Amazing.- EDC pump: Bought one 2nd hand off eBay and ended up losing it on the trail due to the notoriously thin pump...
OneUp: Amazing.
- EDC pump: Bought one 2nd hand off eBay and ended up losing it on the trail due to the notoriously thin pump straps (which they’ve since rectified with thicker straps). Told them I lost it on the trail and they sent me a 50% off code for a new one without question
- V2 Dropper: Had some trouble with the cartriages there for a while. Replaced 4 cartrigaes across 2 dropper posts and One Up sent new ones no questions asked every time. They even threw in a pair of socks one time. Haven’t had cartriage issues for the past 3 years across 3 bikes.
Wahoo: Amazing.
- Elemnt Rival Watch: had an issue where the battery was charged but the watch thought it was dead. Wahoo sent out a new watch with nothing but a screenshot of the reciept where I purchased it “new” on eBay.
- Elemnt Rival Watch: had a buckle on the band fall off and get lost. Asked for a new one and they said that the buckle was backordered so they sent me an entirely new watch! I could sell it, but the Elemnt Rival is just the best sport/smart watch in that it really stays out of your way and doesn’t feel like taxing you with just another screen to look at, so I’m keeping it as a backup.
Norco: Great, but shop bad. As another commenter said, pushes me towards DTC brands.
- Carbon Sight VLT ebike: Completley broke one chainstay and sheared halfway through the other side popping off of a small rock kicker. (Alloy chainstays carbon seatstays front triangle lol) Dealer I bought the bike from went out of buisness due to not being able to source bikes during covid. Contacted Norco directly using the online chat on their website. They were very apologetic asking if I was ok, only asked for pics of the bike no reciept. Sadly they had to ship replacement chainstays to my closest Norco shop which was 1hr away. Annoying, but I was able to convince the shop to ship the chainstays to me for $20
- Same Carbon Sight VLT ebike: “bad connection from battery to motor” error codes, random shut offs. Had to drive 1hr each way twice to the closest dealer to have them throw parts at it and see if that fixed it. No real diagnosis went on and the shop were a bunch of jokers. I told them I took the motor out and claned the contacts to see if that was the issue. They said I voided my warranty, but they’d “do me a solid” and not tell Norco, uhh thanks? Seemed to know less about mountain bikes than I or anyone on this forum does, so they 100% were not interested in diagnosing an ebike. Bike eventually seemed fixed with a new charge port and wire harness, but I never felt confident in it again so I sold it. I’ll be buying a YT Decoy in the future. Tons of them in the wild with little issue and I’d rather box a bike up and drop it off at UPS 5 minutes from my house than play dealer roulette again.
Chain Reaction/Nukeproof: Amazing.
- Nukeproof Giga: had a small crack at the ISCG tab. Didn’t have a “big hit” or anything. Contacted Chain Reaction, sent the frame back across the pond and had a totally brand new frame sitting on my doorstep in 2 weeks. Sold the brand new frame and actually made $400 on it lol. This frame did have an X2 blow up but I didn’t warranty it and just paid out of pocket to have a local suspension shop fix it so I could ride the bike quicker.
Canyon:
- Spectral: ON ebike: my dad had an issue with the seat post slipping. Canyon sent him a refund for $100 to buy a OneUp post. They’ve been very responsive with issues/questions he’s had with the bike.
MicroShift: Great. Derailleur clutches feeling janky over time they’d always just send me a new one. I really wish they’d go to a friction clutch like Shimano instead of the pawl one because those derailleurs really can take a hit better than Shimano.
CamelBak: warranty is literally just filling out a form on their website, no reciepts or reps or anything. I’m sure Deuter and Osprey packs are good but I don’t think they’ll rip me away from the OG CamelBak. Hip pack and Mule still going strong after over 5 years of heavy use.
Chuck Ibis always responds really quickly when asking questions or for small parts
Transition responded quickly and sent me new trunion bolts when my Patrol came with no grease in any of the bolts except the main pivot. For some reason the trunion mount bolts are the only bolts I’ve come across that are worse with Wera wrenches, so I replace them every time I take the shock off.
I warrantied an EXO+ Assegai one time that front flatted on the 2nd ride. Maxxis denied it and kept a tire I could have patched or put a tube in. I’m now riding Conti enduro casing.
it‘s not okay that they kept the tire but trying to get a tire warranted because you flatted it while riding sounds weird to me 😅
OneUp: Amazing.- EDC pump: Bought one 2nd hand off eBay and ended up losing it on the trail due to the notoriously thin pump...
OneUp: Amazing.
- EDC pump: Bought one 2nd hand off eBay and ended up losing it on the trail due to the notoriously thin pump straps (which they’ve since rectified with thicker straps). Told them I lost it on the trail and they sent me a 50% off code for a new one without question
- V2 Dropper: Had some trouble with the cartriages there for a while. Replaced 4 cartrigaes across 2 dropper posts and One Up sent new ones no questions asked every time. They even threw in a pair of socks one time. Haven’t had cartriage issues for the past 3 years across 3 bikes.
Wahoo: Amazing.
- Elemnt Rival Watch: had an issue where the battery was charged but the watch thought it was dead. Wahoo sent out a new watch with nothing but a screenshot of the reciept where I purchased it “new” on eBay.
- Elemnt Rival Watch: had a buckle on the band fall off and get lost. Asked for a new one and they said that the buckle was backordered so they sent me an entirely new watch! I could sell it, but the Elemnt Rival is just the best sport/smart watch in that it really stays out of your way and doesn’t feel like taxing you with just another screen to look at, so I’m keeping it as a backup.
Norco: Great, but shop bad. As another commenter said, pushes me towards DTC brands.
- Carbon Sight VLT ebike: Completley broke one chainstay and sheared halfway through the other side popping off of a small rock kicker. (Alloy chainstays carbon seatstays front triangle lol) Dealer I bought the bike from went out of buisness due to not being able to source bikes during covid. Contacted Norco directly using the online chat on their website. They were very apologetic asking if I was ok, only asked for pics of the bike no reciept. Sadly they had to ship replacement chainstays to my closest Norco shop which was 1hr away. Annoying, but I was able to convince the shop to ship the chainstays to me for $20
- Same Carbon Sight VLT ebike: “bad connection from battery to motor” error codes, random shut offs. Had to drive 1hr each way twice to the closest dealer to have them throw parts at it and see if that fixed it. No real diagnosis went on and the shop were a bunch of jokers. I told them I took the motor out and claned the contacts to see if that was the issue. They said I voided my warranty, but they’d “do me a solid” and not tell Norco, uhh thanks? Seemed to know less about mountain bikes than I or anyone on this forum does, so they 100% were not interested in diagnosing an ebike. Bike eventually seemed fixed with a new charge port and wire harness, but I never felt confident in it again so I sold it. I’ll be buying a YT Decoy in the future. Tons of them in the wild with little issue and I’d rather box a bike up and drop it off at UPS 5 minutes from my house than play dealer roulette again.
Chain Reaction/Nukeproof: Amazing.
- Nukeproof Giga: had a small crack at the ISCG tab. Didn’t have a “big hit” or anything. Contacted Chain Reaction, sent the frame back across the pond and had a totally brand new frame sitting on my doorstep in 2 weeks. Sold the brand new frame and actually made $400 on it lol. This frame did have an X2 blow up but I didn’t warranty it and just paid out of pocket to have a local suspension shop fix it so I could ride the bike quicker.
Canyon:
- Spectral: ON ebike: my dad had an issue with the seat post slipping. Canyon sent him a refund for $100 to buy a OneUp post. They’ve been very responsive with issues/questions he’s had with the bike.
MicroShift: Great. Derailleur clutches feeling janky over time they’d always just send me a new one. I really wish they’d go to a friction clutch like Shimano instead of the pawl one because those derailleurs really can take a hit better than Shimano.
CamelBak: warranty is literally just filling out a form on their website, no reciepts or reps or anything. I’m sure Deuter and Osprey packs are good but I don’t think they’ll rip me away from the OG CamelBak. Hip pack and Mule still going strong after over 5 years of heavy use.
Chuck Ibis always responds really quickly when asking questions or for small parts
Transition responded quickly and sent me new trunion bolts when my Patrol came with no grease in any of the bolts except the main pivot. For some reason the trunion mount bolts are the only bolts I’ve come across that are worse with Wera wrenches, so I replace them every time I take the shock off.
I warrantied an EXO+ Assegai one time that front flatted on the 2nd ride. Maxxis denied it and kept a tire I could have patched or put a tube in. I’m now riding Conti enduro casing.
it‘s not okay that they kept the tire but trying to get a tire warranted because you flatted it while riding sounds weird to me 😅
Yeah it was kinda a “it’s worth a shot” thing. I mean EXO+ was supposed to be more protection, and I got my first front flat ever 2nd ride so I thought what the hell.
Unite co stem, suddenly developed stretch marks all over the place, even tho they tried to accuse me of overtightening the bolts ( which did not happen ) they send me a new one.
One up carbon bar, i believe thanks to that stem as the edges were sharper than they should've, it craked the bar in multiple spots, got it replaced no question asked
Schwalbe, got a tacky chan and the patch was way off, asked if they could do something about it and they sent me another brand new tyre, again, no question asked
Industry nine enduro s, i was snapping spokes while climbing and normal riding, shipped the wheel at my cost to Spain and got it rebuilt and shipped back free of charge, thanks to Dolomitibikecompany.
Industry nine EN305V3 rear rim developed cracks around the spokes as if the spoke tension increased after a year of solid riding, wheel was still perfect, this time i got another rim but when i asked if i could send the wheel to get it rebuild it was weeks with no answer, but that's on the now local to me distributor which sucks with comunication and problem solving, quite badly i'd say, so i had to get the wheel rebuilt at my expenses, proof that sometimes it's the dealer and not the brand itself
Magura mt7, rear master started leaking after 3 years, submitted warranty as they don't sell rebuild kits, got a brand new master at no cost in 3 weeks
Stocking spare parts is one thing and keeping as many parts common as possible helps with they. Keeping 30% extra small parts would still seem like...
Stocking spare parts is one thing and keeping as many parts common as possible helps with they. Keeping 30% extra small parts would still seem like a lot of cushion.
On the other hand 30% extra frames implies a shockingly high failure rate. I work in the firearms industry and we generally get about 1% back for some type of service (the vast majority are not for warranty issues).
Yeah if they actually broke at 30% that would be horrendous....at a guess I would expect the good brands to be allowing for more like 10%, while aiming for 5%. I think this example could be the factory knowing that the worst case could be 15-20% but if a brand isn't sure what to do they would give themselves a buffer by telling them 30%.... it would be a huge pain in the butt if a brand only had 10% spare frame and had 11% fail, sure thats only 1% more but those riders would need to wait for the factory to have time to build those frames, which is either just a handful when they have a gap in the schedule (probably for a huge cost to the bike company) or wait until they do the production run for the next model year.
This is assuming they break due to a design flaw, not a fault by the factory. So even though they aren't at fault I imagine there would be huge pressure from the bike company to supply new frames to cover those extras failures, even if it just a handful because what else do you do? When they outsource production with long lead times there needs to be some way of accounting for that as it could easily be at least 3 months, up to a year from putting the order in to having new frames in the building. I doubt many suppliers would drop everything for brand X and make them a new batch of bikes because they had a few more failures than expected. Thats probably not the case for everyone, but certainly the smaller ones who have less bargaining power
I don't know a ton about the firearms industry, but aren't a lot of them still based on 60 year old designs that get an update every decade or so? And made in house where they can a) watch QC much closer and b) implement updates and turnaround spare parts a lot quicker if needed. There's probably a lot more to it but it seems like the opposite and of the spectrum in terms of expected reliability. I imagine/hope production is a lot more tightly regulated than push bikes are too
-2023 Giant Reign E+ : cracked rocker link, replaced in under a week and Giant paid for a bearing service on the frame, great service. Same day warranty approval.
-2023 Giant Defy Advanced Pro : cracked seat tube, frame replaced in under a week, great service. Same day warranty approval.
-i9 Hydra rear hub : cracked axle, replaced in under a week service was very good they answered same day.
-Rockshox Reverb AXS : a collar broke inside, repaired in two weeks. Same post broke again a few rides later and Rockshox sent a new dropper in a week (sold it)
-Rockshox ZEB Select+ 2024 : CSU creaking very loud, CSUs are currently B/O at SRAM, very slow service.
-Rockshox ZEB Ultimate 2025 : bushing play to the point you can hear knocking when rocking the fork, warranty claim to be done after the season (brand new fork)
- RockSox AXS Reverb stopped returning, paid shipping to send it in, had it back w/ a complete rebuild in <2 weeks. Don't think I should have had to pay shipping but good experience other than. that.
- SRAM Transmission XX derailleur stopped responding/powering on. Tried a few things (including different batteries) and finally called SRAM (number isn't that easy to find) who said to warranty it. Took it to LBS where I bought it, SRAM shipped a replacement that day. It arrived 3.5 days later, LBS installed and adjusted. No charge for anything. (Note: LBS is ~2 miles from my house so getting to/from there is easy).
-2023 Giant Reign E+ : cracked rocker link, replaced in under a week and Giant paid for a bearing service on the frame, great service. Same...
-2023 Giant Reign E+ : cracked rocker link, replaced in under a week and Giant paid for a bearing service on the frame, great service. Same day warranty approval.
-2023 Giant Defy Advanced Pro : cracked seat tube, frame replaced in under a week, great service. Same day warranty approval.
-i9 Hydra rear hub : cracked axle, replaced in under a week service was very good they answered same day.
-Rockshox Reverb AXS : a collar broke inside, repaired in two weeks. Same post broke again a few rides later and Rockshox sent a new dropper in a week (sold it)
-Rockshox ZEB Select+ 2024 : CSU creaking very loud, CSUs are currently B/O at SRAM, very slow service.
-Rockshox ZEB Ultimate 2025 : bushing play to the point you can hear knocking when rocking the fork, warranty claim to be done after the season (brand new fork)
surprised you got bushing play on a zeb given that they're always tight af
-2023 Giant Reign E+ : cracked rocker link, replaced in under a week and Giant paid for a bearing service on the frame, great service. Same...
-2023 Giant Reign E+ : cracked rocker link, replaced in under a week and Giant paid for a bearing service on the frame, great service. Same day warranty approval.
-2023 Giant Defy Advanced Pro : cracked seat tube, frame replaced in under a week, great service. Same day warranty approval.
-i9 Hydra rear hub : cracked axle, replaced in under a week service was very good they answered same day.
-Rockshox Reverb AXS : a collar broke inside, repaired in two weeks. Same post broke again a few rides later and Rockshox sent a new dropper in a week (sold it)
-Rockshox ZEB Select+ 2024 : CSU creaking very loud, CSUs are currently B/O at SRAM, very slow service.
-Rockshox ZEB Ultimate 2025 : bushing play to the point you can hear knocking when rocking the fork, warranty claim to be done after the season (brand new fork)
If you're aware of a potential issue in your zebI would look at claiming it sooner rather than later, or at least not post online about it
TRP dhr evos. Spongy as can be rear leaver. Caliper started leaking 2 rides in. Had to go to a bike shop that sold TRP instead of just sending me the stuff even tho it came on a direct to me bike. Had to pay the shop and needed new pads and rotor. Then had to warranty to leaver and hose for it being spongy again. Had to go through a shop AGAIN. Still no change. Very different feels fromt and rear. Bleed over 10 times with the piston massage. 1/10 they do answer the phone and try to be helpful but the warranty process is AWFUL.
I’ve had mostly great warranty experiences……and I’ve had a lot of them. Thinking back through the last 5 years I have had the following replaced
1. Cracked Santa Cruz megatower, excellent service, replacement frame within days.
2. Cracked nukeproof mega frame, replaced in days (irrelevant now as there gone I suppose)
3. Broken Cube 150 frame, tooke them about a month but got it on the end.
4. 2 sets of RS lyrik ultimates with creaky crowns, replaced eventually but took a couple of months
5. I’ve lost count of the amount of sram GX eagle rear mechs I’ve sent back for weak clutch’s but they always replace them just takes a couple of months (worth doing though, free new mechs every 3 months)
6.shimano xt brakes, levers sticking badly but got a full new set of brakes within 2 weeks
7. Rapha clothing, zip broke on trail trousers and I had a new pair with me within a week.
8. Race face turbine stem, cracked at the bar clamp but had a new one sent out within days.
9. One up seatpost, I had 2 new cartridges then eventually they sent me a whole new post as well, great service.
The only disappointment was a dt Swiss rear hub, the axle (not the through axle) snapped inside a 350 and mashed up the whole inside of the hub but they told me it was my fault (probably was in a way as it snapped on a long descent that I had only halfway done and I just rode it out.
Probably forgot a few things but generally I have had great customer service from most companies.
-2023 Giant Reign E+ : cracked rocker link, replaced in under a week and Giant paid for a bearing service on the frame, great service. Same...
-2023 Giant Reign E+ : cracked rocker link, replaced in under a week and Giant paid for a bearing service on the frame, great service. Same day warranty approval.
-2023 Giant Defy Advanced Pro : cracked seat tube, frame replaced in under a week, great service. Same day warranty approval.
-i9 Hydra rear hub : cracked axle, replaced in under a week service was very good they answered same day.
-Rockshox Reverb AXS : a collar broke inside, repaired in two weeks. Same post broke again a few rides later and Rockshox sent a new dropper in a week (sold it)
-Rockshox ZEB Select+ 2024 : CSU creaking very loud, CSUs are currently B/O at SRAM, very slow service.
-Rockshox ZEB Ultimate 2025 : bushing play to the point you can hear knocking when rocking the fork, warranty claim to be done after the season (brand new fork)
QUIK'R Racks- This is a small company- so service/help can always go really good or bad with companies like this. This case-not good, but FREAKIN AWESOME!
I had the first little issue in over 3 years of ownership/daily driving on my truck. They responded to my email within 24 hours, and I have new parts coming (still under warranty!!!) in 2 days. There was none of the "So what happened?" which translates into "What did you fuck up on our product you idiot" that some places start the warranty convo with. So not only do I recommend the racks (best in the biz) but can say that if you ever hav an issue it will be taken care of quickly!
May 2024, Specialized Roval Traverse SL II Carbon Wheel - I crushed a section of the rim by sliding into a boulder sideways. Completely my fault. Ruby Canyon Cycles in Grand Junction, CO (who I bought the wheel from) filed the claim for me. Specialized took the whole wheel back and sent me a new built wheel completely free. Their no questions asked replacement is legit! Downside- it took over a month to get the new wheel. Fortunately, RCC is awesome and let me ride a loaner wheel while waiting for my replacement. B Specialized, A+ RCC
I had a GREAT experience with Commencal and SRAM. I have a 2017 Meta V4.2 which came with Guide R brakes. After just over a year of ownership, the brakes developed that same sticky condition that they all did, wherein the levers did not return to full open after use and became sloppy.
I called Commencal to ask if there was any hope for getting some help, fully expecting to be told to go kick rocks, since my warranty had expired. The guy on the customer service line confirmed that I was out of warranty, but asked if I would send him some pictures and he'd "see what he could do with SRAM." Sure. 😒
As it turns out, a week later, a brand-new set of Guide Rs arrived in the mail with instructions to return the old parts at Commencal's cost. They had sent me a shipping label and everything. The brakes were the newer style with some better internals, apparently - they've been going strong ever since. I was very pleasantly surprised. I was only asking for some kind of discount and totally expecting to get nothing, but my problem went away for free. Great job and kudos to both companies.
Similar experience. Had a frame crack, the replacement was received in less than 2 weeks during the holiday season. Great after sales support from Transition.
Good shops make a difference and bike co is one of the best.
From my perspective, the number og warranties and bad product that gets shipped is the big problem here.
I have owned 5 Fox suspension products, and 4 of them had to be warrantied. 2 X CSU creaks, and a DPX2 that just become rock solid, and a X2 that mixed oil and air. All of the problem has been fixed, but i just don't understand how a company like Fox can accept that rate of bad products. 1 warrantied product would basically mean they need to sell another 5-10 just to cover the cost. And if they have a warranty rate of say 15%++, thats a lot of money, time, recources and waste.
And my experience is that a lot of products are sold sub standard, and will fail.
Therefore i hope the QC wil be stepped up from all manufacturers. A increase in cost of manufaturing is most likley much much cheaper than a constant flow of warranty claims and unhappy customers.
99% of MTB warranty issues stem from "lighter".
But we all moved past Monster T's so the industry is stuck with making 3 of each item to sell so they have enough product in the background to replace stuff for a year warranty or whatever time we wanna hang on to it "reliably".
I use the fastpitch bat analogy b/c it's the most simplified version of any composite and/or alloy sports tool. Bat makers make them out of titanium or composites & sell them to little girls hitting 11" softballs. Girls will grow out of the bat within 2 seasons at most. Warranty is 1 year. They crack a bat and get ONE free replacement. Doesn't matter if they break first week (which Easton Ghosts are famous for)...you only get 1 single bat & it comes stamped as a warranty part.
After that...daddy's gotta buy a brand new $400-500 bat. But she's growing & that size/length/weight is in the closet next year. It isn't noticed b/c you're buying a bigger bat for a growing middle schooler anyway.
Once girls move to a 12" ball, the bats get way bigger but only a hair more durable.
Girls don't grow much after middle school. But the EXAMPLE is set.
1 Year warranty.
1 Free replacement during that year.
New bat.
So the bat industry pricing model includes building TWO bats for every ONE sale.
Propain was ok when I snapped a pivot bolt on my Hugene in January.
Bad.
It took a week to get ahold of someone. They no longer answer incoming phone calls, you have to sign up for a return call and the soonest available date was 2 weeks out. I did some digging and found the VP of US operations email and that got me in contact with a rep. Especially as a direct to consumer brand this is unacceptable.
Good.
Once I got in touch with a rep he was great. had a replacement bolt in my hands in less than 24 hours.
Mediocre
Because of the difficulty in getting in contact with Propain, I asked the rep if I could buy replacements for all of the suspension hardware. It is all easily available on the Propain Germany website, but not available to ship to the US. Propain US does not sell any spare parts.
The good thing is that he sent me replacement hardware to replace all of the suspension bolts free of charge. The bad part is that it took 6 months to get them all.
That shit's wild.
I was thinking about a Hugene. The bike's built up and I was fairly ready to hit "take my money" on their website. Not anymore.
I hope the Propain people read this and get their heads out of their asses. In what mtb-riding world is it a bad idea to not offer to sell those spare bits to the people who have purchased and used your bikes? Braindead.
It's a shame, the bike is great but I don't think I could recommend them based on the slow response. Acros headset was shit but it was easy to replace. That's the only other issue I've had. Bearings are still good after 2 years.
If they fix their service times I'd love to recommend them. I just checked, you still have to make an appointment for a call and the soonest available is 10 days out.
I almost bought a bunch of spares and had them shipped to a coworker's family in Austria.
Can’t recall the first one it was awhile ago.
Gen1 warden the linkage ended up getting bent.
Carbon warden I had corrosion issues and the rivnuts spun in the frame for the down tube access.
Reminds me of ye olden days of racing where you might have a bike left to race come Sunday.
A buddy one season even bought 2 complete DH bikes from 2 different manufacturers.
At multiple points in the season, he had zero bikes to race b/c every bike back when was so limited in parts and support.
You'd think manufacturers would have seen the light (and the easy profit) of ordering and holding on to a shipping container of suspension hardware with the knowledge that EVERY SINGLE BIKE SOLD will equal an additional [X] number of complete suspension hardware replacements. That number goes up significantly (and becomes much more predictable) if you make clear recommendations about the service interval, the system is easy-to-work-on, and the parts are easy-to-order.
Have an item in your online shop for [this bike model] complete suspension hardware. I think a lot of people's hangups to properly maintaining their bikes are simply the wild hoops you have to jump through sometimes. Or maybe the experience I and some of the other folks I've talked to are more unique than I think and that's not actually a problem.
Fuck, if Propain drops a shipping container full of suspension bits out in front of my recording studio, I'll work as an independent contractor at $12/hour picking, packing, and dropping off padded envelopes at FedEx with their shipping labels between mix revisions and during ear breaks. A side hustle to add some mtb dollars to my pocket wouldn't bum me out...especially if they dropped a Hugene in the shipping container for me!
All they need to do to gain happy customers for life is to offer good documentation, clear instruction, and availability of parts.
It's interesting how some comments are shocked when a company doesn't have parts on hand, but manufacturing extra for that purpose is unacceptable......The best companies out there will be very good at nailing down exactly how much extra they need, so they can happily replace bikes without worrying that they will run out.
Bear in mind the failures could well be design flaws from the brand, not the factory. I believe factories are often good at guiding design but a lot of it still falls on the brand so thats where the experienced ones like Santa Cruz are really strong (helps they run their own factory too!)
Obviously making more costs more money, and a lot of brands will be running things pretty tight and might only afford the make the minimums for a run, but need to sell all of them to recoup costs....I would like to see brands keep certain parts like pivot hardware consistent across models and across generations so its much easier to carry enough of those. Every little part on a bike is outsourced to another supplier and you can't always just ring up and get more straight away, they have to get in the queue and hope the wait isn't too long!
What I'm saying is manufacturing is a big, slow process and I don't feel like bike companies are able to respond quick enough in terms of correcting issues and making sure replacements are available quickly. It seems like most are recovering from producing the original run of product and don't have the resources left to fix a problem quickly. They maybe then don't get to refine the next generation of products so that gets rushed out too, and it repeats....
Stocking spare parts is one thing and keeping as many parts common as possible helps with they. Keeping 30% extra small parts would still seem like a lot of cushion.
On the other hand 30% extra frames implies a shockingly high failure rate. I work in the firearms industry and we generally get about 1% back for some type of service (the vast majority are not for warranty issues).
I like pew pews. Just saying!🙃
figure this a good place to add this news. a recall on devinci chainsaw models has been posted.
https://www.vitalmtb.com/news/press-release/recall-devinci-recalls-allo…
It's not just every new truck on the market suffering from manufacturing chaos of the post CORVID era?
OneUp: Amazing.
- EDC pump: Bought one 2nd hand off eBay and ended up losing it on the trail due to the notoriously thin pump straps (which they’ve since rectified with thicker straps). Told them I lost it on the trail and they sent me a 50% off code for a new one without question
- V2 Dropper: Had some trouble with the cartriages there for a while. Replaced 4 cartrigaes across 2 dropper posts and One Up sent new ones no questions asked every time. They even threw in a pair of socks one time. Haven’t had cartriage issues for the past 3 years across 3 bikes.
Wahoo: Amazing.
- Elemnt Rival Watch: had an issue where the battery was charged but the watch thought it was dead. Wahoo sent out a new watch with nothing but a screenshot of the reciept where I purchased it “new” on eBay.
- Elemnt Rival Watch: had a buckle on the band fall off and get lost. Asked for a new one and they said that the buckle was backordered so they sent me an entirely new watch! I could sell it, but the Elemnt Rival is just the best sport/smart watch in that it really stays out of your way and doesn’t feel like taxing you with just another screen to look at, so I’m keeping it as a backup.
Norco: Great, but shop bad. As another commenter said, pushes me towards DTC brands.
- Carbon Sight VLT ebike: Completley broke one chainstay and sheared halfway through the other side popping off of a small rock kicker. (Alloy chainstays carbon seatstays front triangle lol) Dealer I bought the bike from went out of buisness due to not being able to source bikes during covid. Contacted Norco directly using the online chat on their website. They were very apologetic asking if I was ok, only asked for pics of the bike no reciept. Sadly they had to ship replacement chainstays to my closest Norco shop which was 1hr away. Annoying, but I was able to convince the shop to ship the chainstays to me for $20
- Same Carbon Sight VLT ebike: “bad connection from battery to motor” error codes, random shut offs. Had to drive 1hr each way twice to the closest dealer to have them throw parts at it and see if that fixed it. No real diagnosis went on and the shop were a bunch of jokers. I told them I took the motor out and claned the contacts to see if that was the issue. They said I voided my warranty, but they’d “do me a solid” and not tell Norco, uhh thanks? Seemed to know less about mountain bikes than I or anyone on this forum does, so they 100% were not interested in diagnosing an ebike. Bike eventually seemed fixed with a new charge port and wire harness, but I never felt confident in it again so I sold it. I’ll be buying a YT Decoy in the future. Tons of them in the wild with little issue and I’d rather box a bike up and drop it off at UPS 5 minutes from my house than play dealer roulette again.
Chain Reaction/Nukeproof: Amazing.
- Nukeproof Giga: had a small crack at the ISCG tab. Didn’t have a “big hit” or anything. Contacted Chain Reaction, sent the frame back across the pond and had a totally brand new frame sitting on my doorstep in 2 weeks. Sold the brand new frame and actually made $400 on it lol. This frame did have an X2 blow up but I didn’t warranty it and just paid out of pocket to have a local suspension shop fix it so I could ride the bike quicker.
Canyon:
- Spectral: ON ebike: my dad had an issue with the seat post slipping. Canyon sent him a refund for $100 to buy a OneUp post. They’ve been very responsive with issues/questions he’s had with the bike.
MicroShift: Great. Derailleur clutches feeling janky over time they’d always just send me a new one. I really wish they’d go to a friction clutch like Shimano instead of the pawl one because those derailleurs really can take a hit better than Shimano.
CamelBak: warranty is literally just filling out a form on their website, no reciepts or reps or anything. I’m sure Deuter and Osprey packs are good but I don’t think they’ll rip me away from the OG CamelBak. Hip pack and Mule still going strong after over 5 years of heavy use.
Chuck Ibis always responds really quickly when asking questions or for small parts
Transition responded quickly and sent me new trunion bolts when my Patrol came with no grease in any of the bolts except the main pivot. For some reason the trunion mount bolts are the only bolts I’ve come across that are worse with Wera wrenches, so I replace them every time I take the shock off.
I warrantied an EXO+ Assegai one time that front flatted on the 2nd ride. Maxxis denied it and kept a tire I could have patched or put a tube in. I’m now riding Conti enduro casing.
it‘s not okay that they kept the tire but trying to get a tire warranted because you flatted it while riding sounds weird to me 😅
Yeah it was kinda a “it’s worth a shot” thing. I mean EXO+ was supposed to be more protection, and I got my first front flat ever 2nd ride so I thought what the hell.
So far i've got:
Unite co stem, suddenly developed stretch marks all over the place, even tho they tried to accuse me of overtightening the bolts ( which did not happen ) they send me a new one.
One up carbon bar, i believe thanks to that stem as the edges were sharper than they should've, it craked the bar in multiple spots, got it replaced no question asked
Schwalbe, got a tacky chan and the patch was way off, asked if they could do something about it and they sent me another brand new tyre, again, no question asked
Industry nine enduro s, i was snapping spokes while climbing and normal riding, shipped the wheel at my cost to Spain and got it rebuilt and shipped back free of charge, thanks to Dolomitibikecompany.
Industry nine EN305V3 rear rim developed cracks around the spokes as if the spoke tension increased after a year of solid riding, wheel was still perfect, this time i got another rim but when i asked if i could send the wheel to get it rebuild it was weeks with no answer, but that's on the now local to me distributor which sucks with comunication and problem solving, quite badly i'd say, so i had to get the wheel rebuilt at my expenses, proof that sometimes it's the dealer and not the brand itself
Magura mt7, rear master started leaking after 3 years, submitted warranty as they don't sell rebuild kits, got a brand new master at no cost in 3 weeks
Yeah if they actually broke at 30% that would be horrendous....at a guess I would expect the good brands to be allowing for more like 10%, while aiming for 5%. I think this example could be the factory knowing that the worst case could be 15-20% but if a brand isn't sure what to do they would give themselves a buffer by telling them 30%.... it would be a huge pain in the butt if a brand only had 10% spare frame and had 11% fail, sure thats only 1% more but those riders would need to wait for the factory to have time to build those frames, which is either just a handful when they have a gap in the schedule (probably for a huge cost to the bike company) or wait until they do the production run for the next model year.
This is assuming they break due to a design flaw, not a fault by the factory. So even though they aren't at fault I imagine there would be huge pressure from the bike company to supply new frames to cover those extras failures, even if it just a handful because what else do you do? When they outsource production with long lead times there needs to be some way of accounting for that as it could easily be at least 3 months, up to a year from putting the order in to having new frames in the building. I doubt many suppliers would drop everything for brand X and make them a new batch of bikes because they had a few more failures than expected. Thats probably not the case for everyone, but certainly the smaller ones who have less bargaining power
I don't know a ton about the firearms industry, but aren't a lot of them still based on 60 year old designs that get an update every decade or so? And made in house where they can a) watch QC much closer and b) implement updates and turnaround spare parts a lot quicker if needed. There's probably a lot more to it but it seems like the opposite and of the spectrum in terms of expected reliability. I imagine/hope production is a lot more tightly regulated than push bikes are too
-2023 Giant Reign E+ : cracked rocker link, replaced in under a week and Giant paid for a bearing service on the frame, great service. Same day warranty approval.
-2023 Giant Defy Advanced Pro : cracked seat tube, frame replaced in under a week, great service. Same day warranty approval.
-i9 Hydra rear hub : cracked axle, replaced in under a week service was very good they answered same day.
-Rockshox Reverb AXS : a collar broke inside, repaired in two weeks. Same post broke again a few rides later and Rockshox sent a new dropper in a week (sold it)
-Rockshox ZEB Select+ 2024 : CSU creaking very loud, CSUs are currently B/O at SRAM, very slow service.
-Rockshox ZEB Ultimate 2025 : bushing play to the point you can hear knocking when rocking the fork, warranty claim to be done after the season (brand new fork)
- RockSox AXS Reverb stopped returning, paid shipping to send it in, had it back w/ a complete rebuild in <2 weeks. Don't think I should have had to pay shipping but good experience other than. that.
- SRAM Transmission XX derailleur stopped responding/powering on. Tried a few things (including different batteries) and finally called SRAM (number isn't that easy to find) who said to warranty it. Took it to LBS where I bought it, SRAM shipped a replacement that day. It arrived 3.5 days later, LBS installed and adjusted. No charge for anything. (Note: LBS is ~2 miles from my house so getting to/from there is easy).
surprised you got bushing play on a zeb given that they're always tight af
If you're aware of a potential issue in your zebI would look at claiming it sooner rather than later, or at least not post online about it
TRP dhr evos. Spongy as can be rear leaver. Caliper started leaking 2 rides in. Had to go to a bike shop that sold TRP instead of just sending me the stuff even tho it came on a direct to me bike. Had to pay the shop and needed new pads and rotor. Then had to warranty to leaver and hose for it being spongy again. Had to go through a shop AGAIN. Still no change. Very different feels fromt and rear. Bleed over 10 times with the piston massage. 1/10 they do answer the phone and try to be helpful but the warranty process is AWFUL.
I’ve had mostly great warranty experiences……and I’ve had a lot of them. Thinking back through the last 5 years I have had the following replaced
1. Cracked Santa Cruz megatower, excellent service, replacement frame within days.
2. Cracked nukeproof mega frame, replaced in days (irrelevant now as there gone I suppose)
3. Broken Cube 150 frame, tooke them about a month but got it on the end.
4. 2 sets of RS lyrik ultimates with creaky crowns, replaced eventually but took a couple of months
5. I’ve lost count of the amount of sram GX eagle rear mechs I’ve sent back for weak clutch’s but they always replace them just takes a couple of months (worth doing though, free new mechs every 3 months)
6.shimano xt brakes, levers sticking badly but got a full new set of brakes within 2 weeks
7. Rapha clothing, zip broke on trail trousers and I had a new pair with me within a week.
8. Race face turbine stem, cracked at the bar clamp but had a new one sent out within days.
9. One up seatpost, I had 2 new cartridges then eventually they sent me a whole new post as well, great service.
The only disappointment was a dt Swiss rear hub, the axle (not the through axle) snapped inside a 350 and mashed up the whole inside of the hub but they told me it was my fault (probably was in a way as it snapped on a long descent that I had only halfway done and I just rode it out.
Probably forgot a few things but generally I have had great customer service from most companies.
Bushing play is now a thing on 2025 ZEBs with the revised bushings taken from the Boxxer.
Seems like Rockshox are now on the looser side instead of being sometimes very tight on previous ZEBs.
QUIK'R Racks- This is a small company- so service/help can always go really good or bad with companies like this. This case-not good, but FREAKIN AWESOME!
I had the first little issue in over 3 years of ownership/daily driving on my truck. They responded to my email within 24 hours, and I have new parts coming (still under warranty!!!) in 2 days. There was none of the "So what happened?" which translates into "What did you fuck up on our product you idiot" that some places start the warranty convo with. So not only do I recommend the racks (best in the biz) but can say that if you ever hav an issue it will be taken care of quickly!
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